Privacy Policy

Last updated: 26 March 2026

SuburbX Pty Ltd (ABN 55 695 453 528) (we, us, our or SuburbX) are committed to protecting your privacy and complying with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, hold and disclose personal information in connection with our website and related services.

Acceptance of this Privacy Policy

By providing us with your personal information, using this website, or accessing our products, services or features, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.
 

What is personal information?

In this Privacy Policy, personal information has the meaning given in the Privacy Act 1988 (Cth). In general, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include your name, address, telephone number, email address and other contact details.

What personal information do we collect?

We may collect and hold personal information including:

• your name

• email address

• phone number

• mailing or street address

• suburb or property preferences

• budget and investment preferences

• information you provide through our website, contact forms, social media, email or other communications with us

• records of your enquiries and dealings with us

• information about how you use our website

We may also collect non-personal information that does not identify you, including anonymous or aggregated website usage data.

We will only collect sensitive information where you consent and where it is reasonably necessary for our functions or activities, or where otherwise permitted by law.
 

How do we collect your personal information?

We generally collect personal information directly from you unless it is unreasonable or impracticable to do so.

We may collect personal information when you:

• use our website

• contact us by phone, email or social media

• submit an enquiry or request information

• subscribe to updates or marketing communications

• complete forms on our website

• provide feedback or otherwise interact with us

We may also collect personal information from publicly available sources or from third parties where you have consented or where otherwise permitted by law.

Personal information about other people

If you provide us with personal information about another person, you must have that person’s consent to do so. We are entitled to assume that you have obtained that consent.

Anonymity

You do not need to identify yourself to browse our website.

However, if you do not provide personal information when requested, we may not be able to respond to your enquiry or provide you with the services or information you have requested.
 

How do we use and disclose your personal information?

We use and disclose personal information only for the purposes for which it was collected, or for related purposes permitted by law, including:

• responding to enquiries and providing information requested by you

• providing our services and customer support

• maintaining and updating our records

• improving our website and services

• communicating with you about our services

• sending marketing communications where permitted by law

• complying with legal and regulatory obligations

• protecting our legal rights

We may disclose personal information to third parties who assist us in operating our business and website, including:

• website hosting and technology providers

• IT and cloud storage providers

• marketing, analytics and communications providers

• professional advisers

• government authorities, regulators, courts or law enforcement agencies where required or authorised by law

We do not sell your personal information.
 

Cookies

A cookie is a small electronic token passed to your browser and stored on your device.

Our website may use cookies to improve your browsing experience, remember preferences, and collect information about how users interact with the website.

When you visit our website, we may collect information such as:

• browser type

• operating system

• IP address

• referring website

• date and time of access

• pages viewed

This information is generally used for internal statistical analysis, website administration and service improvement.

You can usually disable cookies through your browser settings, although some parts of the website may not function properly if you do so.
 

Information Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Information may be stored in electronic systems, cloud platforms or databases. While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
 

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
 

Offshore Data Disclosure

We may disclose personal information to trusted service providers located overseas who assist with website hosting, data storage, administration, customer support and related services.

As our website is built using Wix, personal information submitted through the website may be stored or processed through Wix systems or its service providers in jurisdictions outside Australia.

Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where required by law.
 

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites. This Privacy Policy does not apply to them.
 

Marketing and Opt-Out

We may use your personal information, excluding sensitive information, to send you marketing communications and updates about our services where permitted by law.

If you do not wish to receive marketing communications, you can opt out at any time by:

• using the unsubscribe facility in our emails, or

• contacting us at the details below

We will not use sensitive information for marketing purposes without your consent.

Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you and request correction of that information if it is inaccurate, incomplete or out of date.

Requests should be made in writing to our Privacy Officer using the contact details below.

We will respond within a reasonable time and take reasonable steps to correct your information where appropriate. We may charge a reasonable fee for providing access where permitted by law.
 

Complaints

If you have a complaint about how we have handled your personal information, please contact our Privacy Officer using the details below.

We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Contact Details

Privacy Officer
SuburbX Pty Ltd
PO Box 293, Sans Souci NSW 2219
Email: info@suburbx.com.au
 

Changes to this Privacy Policy

We may revise, update or replace this Privacy Policy from time to time. Any updated version will be published on this website and will take effect from the date it is posted.

Last updated: March 2026